1、 How to Deal with Conflicts? Conflict is a natural part of the workplace.As a manager，you will be looked upon to deal with conflict as it arises.If you are unable or unwilling to，you may lose the confidence of your staff in dealing with difficult situations. Since conflict is inevitable(不可避免的)，what
2、can you do to solve it when it happens? Conflict exists in small and large forms.In addition， conflict may occur between individuals or between groups of people. There are several ways to effectively deal with conflict.If the conflict is small，you may just want to ignore the conflict.This would be a
3、n ideal resolution method for conflict such as two coworkers are fighting over who has better office furniture.Since there is no real resolution， ignoring the conflict may be best.You must be careful though the conflict may seem minor but in reality it is not. Negotiation(协商) is a method by which yo
4、u sit the two parties down to negotiate a friendly solution.This method is a popular one used by managers to solve conflicts between two individuals (or by using representatives between two groups) Steps to conflict resolution： 1 Be prepared.Walk into the situation to know the facts.If you are not a
5、ware of the situation， the participants are going to be less likely to listen. 2Do not judge.The situation may seem unimportant to you.However，a lot of unimportant conflicts add up to a major one.Listen to both sides equally. 3Find the source of the conflict.The top surface conflict may not be the c
6、omplete problem.Probe to find the true source. 4Be decisive.Once you have made a decision，stick to it.Dont waffle(闲聊) in decision makingemployees prefer a decisive solution. 5Remember to follow up.By keeping track of the situation，you can determine if your resolution really works or if more problems
7、 crop up. 阅读短文，判断正(T)误(F) 1Since conflict is inevitable，ignoring conflict is the best way to deal with it.(F) 2In order to deal with conflicts better，youd better try to find the source of the conflicts.(T) Warm- up & Lesson 1 Living in a Community Pre- reading 匹配左边的单词和右边的汉语意思 第一组 1betray A配方；食谱 2fri
8、ction B出卖，背叛 3recipe C纪念碑 4holy D不和，冲突 5memorial E圣洁的 答案 1.B 2.D 3.A 4.E 5.C 第二组 6justice A妥协，让步 7compromise B偏见 8immigration C种族之间的 9prejudice D公平，正义 10racial E移民入境 答案 6.D 7.A 8.E 9.B 10.C 第三组 11furnished A青春期的；青少年 12bachelor B使置身于危险中；暴露 13expose C离开，离去 14adolescent D配有家具的 15departure E未婚男子，单身汉 答案
9、11.D 12.E 13.B 14.A 15.C 第四组 16classify A古董 17laundry B两星期 18fortnight C政治家 19antique D把分类 20statesman E要洗的衣服；洗衣房 答案 16.D 17.E 18.B 19.A 20.C Step 1 Fast- reading 1Whats the main idea of the two passages? ATwo famous people living in the same community. BTwo stories about conflict happening in a com
10、munity. CHow to deal with the conflict happening in a community. DHow to avoid making a large noise in a community. 答案 B 2Tell whether the following statements are true(T) or false(F) (1)Yang Ming has decided to move out of the apartment because his neighbours made complaints about loss of sleep.(T)
11、 (2)Though his music was noisy at sleeping time，people still appreciated his music skills.(F) (3)The neighbours thought Yang Ming set a good example to the young.(F) (4)Lots of cases that caused such conflicts as Yang Ming often happened in this area.(F) (5) Most of Yang Mings neighbours were driven
12、 mad by his music.(T) Step 2 Careful- reading Read the passage carefully and choose the best answer. 1Which of the following is NOT true about Yang Ming? AHe is a drummer for a rock band. BHe couldnt fall asleep because of the noise made by his neighbours. CHe is an alcoholic. DHe held parties every
13、 night. 答案 B 2Why did a neighbour think Yang Ming was a bad influence on his son? ABecause he is a bachelor. BBecause he held parties every night. CBecause he made a lot of noise every night. DBecause he is an alcoholic. 答案 D 3How did Yang Mings neighbours feel after his departure? AThey felt very s
14、orry for their selfishness. BThey felt pleased. CThey felt sleepy. DThey felt unbearable. 答案 B 4What do we know about Mr McKay? AHe is both a keen gardener and a fish collector. BHe is not a peaceful man. CHe hit Smith because Smith watered his flowers on the balcony. DHe was set free on Sunday. 答案
15、D 5Why didnt Mr McKay get to blow the candles out? ABecause he is too old and has no teeth. BBecause there were too many candles. CBecause Smith emptied a tank and made the cake all wet. DBecause he was taken away by the police before he blew the candles out. 答案 C Step 3 Post- reading After reading
16、the passage，please fill in the following blanks. A Drummer hits the road Yang Ming，a drummer and bachelor，held parties every night,1.which has caused many complaints from his neighbours about loss of sleep.They said they were being driven mad 2.being exposed(expose) to such noise.Since they 3.moved(
17、move) into the building，they have rarely got a full nights sleep.They even couldnt get 4.relaxed(relax) or read without plugging their ears.Finally，the local council took action.Yang Ming had to leave his furnished apartment.His departure has made his neighbours life return 5.to normal. B Grandpa ja
18、iled after one shower too many Smith lives above the McKays.6.Unluckily(luck)， the water he sent over his balcony every day dropped on the Mckays， or too often， on the McKays 7.themselves(them) It was not so much the water falling onto their balcony but the way he cleaned his fish tanks that bothere
19、d them.They were sitting there happily 8.reading(read) their newspapers when so much water would come from above so that they got wet all over.On Saturday evening，Smith emptied one large tank over his balcony and both the McKays and the birthday cake were wet through.McKay was up there in a flash an
20、d hit Smith over the head 9.with his walking stick.As a result， McKay spent Saturday night in jail but he said it was definitely 10.the most exciting(exciting) birthday ever. Step 4 Sentence- learning 1 Yang Ming hates being called an alcoholic， but it is the fact that people have classified his mus
21、ic as “noise” that upsets him most. 句式分析 本句是一个并列复合句， 由连词 but 连接。 前一分句是简单句； 后一分句中的 that people have classified his music as “noise” 为 that 引导的同位语从句， 用于解释说明主语 the fact 的具体内容。 自主翻译 杨明讨厌被人叫做酒鬼，但是事实上最令他伤心的是人们将他的音乐归类为 “噪音”。 2McKays wife，Laurene told us that while McKay is usually a peaceful person，he had
22、been driven to this act of violence by getting wet just once too often. 句式分析 本句是一个主从复合句。 that 引导宾语从句； while 引导让步状语从句， 意为“虽 然”。 自主翻译 麦凯的妻子劳伦娜告诉我们，尽管麦凯通常是一个很平和的人，但他是因为多 次被淋湿才做出这样的暴力举动的。 3 Smith lives above the McKays and it appears that not only is he a keen gardener， he is also a fish collector. 句式分析
23、 这是一个由 and 连接的并列句。第二个并列分句又是一个主从复合句，在 that 引导的主语从句中包含一个 not only.(but) also.连接的并列句，且 not only 置于句首，其后 的分句用部分倒装语序。 自主翻译 史密斯住在麦凯一家人的楼上，看起来他不仅是一个园艺爱好者，还是个鱼类 收藏家。 4Wed be sitting there happily reading our newspapers，when suddenly so much water would come from above that wed be as wet as if wed showered with our clothes on! 句式分析 本句中的 be doing. when.为固定结构，意为“正在做某事，这时”；第一 个分句中的 reading our newspapers 是现在分词短语作伴随状语；第二个分句中 so.that.引导 结果状语从句；as if 引导方式状语从句。 自主翻译 我们本来正坐在那里开开心心地看报纸，这时突然很多水从天而降，我们就好 像穿着衣服洗澡一样全身都湿透了！
