1、,Unit 23 Conflict,PART 1,技法点拨,PART 2,典例展示,WritingA letter of complaint,PART 3,写作训练,PART 1,技法点拨,文体分析 把握写作动脉,投诉是人们在日常生活中受到欺骗或不合理、不公平的对待时的一种积极有效的应对方式，而写投诉信是人们无法直接陈述或不便于直接陈述时所采取的必要手段。投诉信除了具有一般书信的格式外，还有自己的特点： 1.投诉信通常是写给厂家、商店、消费者协会、媒体、商店的上级主管部门等，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。 2.写投诉信要实事求是地把问题讲清楚
2、，态度要冷静，要写得有理有据，令人信服。做到有礼貌，不能恶语伤人。,写作指导,投诉信的基本结构： 1.你的地址和日期。 2.公司的名字与地址。 3.引出主题。说明投诉原因，给出具体的信息，包括产品名称、销售服务、在何时何地购买物品及物品出现的问题等。附上保修单和收据的复印件。 4.给出投诉要点：产品存在的问题。 5.说明你的要求。如果没有满足你的要求，清楚地说明你想要进一步采取什么样的行动。 6.正式结尾。 7.署名。,1.Im writing to you to complain about.which I bought from. 2.Here are the copies of the
3、guarantee and the receipt. 3.I am writing to point out some problems with. 4.In your advertisement，you claim that. 5.What I want to say is that there is something wrong with. 6.When I took.back to the shop，the assistant said. 7.I would like you to refund my money. 8.Unless I receive a satisfactory r
4、eply，I will. 9.I request that you should take effective measures to deal with these problems. 10.If you cant deal with the problem，I will go to court/go to the Consumers Association/take legal action.,常用表达,PART 2,典例展示,经典示例 感悟体会佳作,假定你是李华，刚在上周三学校举办的跳蚤市场里买了假货，所以你决定给相关部门写一封投诉信，内容主要包括： 1.写信目的：投诉买到假货； 2.简
5、述事发经过：在跳蚤市场买了一个USB，结果仅用了一两次就坏了，更糟糕的是，装在USB里的文件都丢失了； 3.希望跳蚤市场能杜绝假货，越办越好。 注意： 1.词数100左右； 2.可以适当增加细节，以使行文连贯； 3.开头和结尾已经为你写好，不计入总词数。 参考词汇：跳蚤市场 flea market；假货 fake goods,写作要求,Dear Sir/Madam， I am Li Hua，a student from Senior Two. Held last Wednesday，the flea market did appeal to many students in our schoo
6、l.However，Im writing to you to complain about the fake goods I bought in it. That day，I was wandering around the market when suddenly a beautiful-looking USB came into my sight.Then without hesitation，I bought it，only to find it out of function after using it just for once or twice.Whats worse，all m
7、y files in it were lost.So angry was I that I even promised myself never to go there.,佳作欣赏,As far as Im concerned，the goods of poor quality should be kept away from the flea market.And I sincerely hope that it can get better and better.,Regards， Li Hua,PART 3,写作训练,弄清文络 写作妙笔生花,假如你是李华。请根据下面的提示向本市一家报刊的
8、编辑写一封投诉信，反映你校被污染的问题。 你们学校位于山脚下，一条小河从旁边流过。过去校园内全年有绿树和各种花，使得校园美得像花园一样。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康，请当地政府出面解决这一问题。 注意： 1.词数100左右； 2.可以适当增加细节，以使行文连贯； 3.信的开头和结尾已经给出，不计入总词数。,审题 写作要求是写一封投诉信。写作时应注意下面几点： 1.确定文体：这是一篇应用文，写作中应注意应用文的常规格式。 2.主体时态：文章应以一般过去时为主。 3.主体人称：由于是写投诉信，所以人称应该以第三人称为主。,审题谋篇,谋篇 本文是
9、一篇应用文投诉信，其内容应分为四部分： 1.左上角写明写信人的地址和日期； 2.往下一行顶格写称呼； 3.正文先点明写信的事由与要解决的问题的相关信息，然后详细说明投诉的理由，并向对方提出要求； 4.礼貌地结尾与签名。,必备词汇 1.路过 _ 2.全年 _ 3.发生 _ 4.采取措施做某事 _ 5.保护免受 _,遣词造句,查看答案,pass by,all year round,take place,take measures/steps to do sth.,protect.from.,关键句式 1.我们的学校位于山脚下。 Our school lies at the foot of a mo
10、untain. 2.一条小河从学校旁边流过。 A small river passes by it. 3.过去校园内全年有绿树和各种花。 There used to be green trees and all kinds of flowers in our school yard all year round.,4.这些树和花使得校园美得像花园一样。 They made our school look like a beautiful garden. 5.污染非常严重。 The pollution is very serious. 6.污染对我们师生的健康造成了很大的危害。 The poll
11、ution does great harm to both us students and our teachers.,句式升级 1.用with复合结构把句1和句2合成一句话。 Our school lies at the foot of a mountain . 2.用非限制性定语从句把句3和句4合成一句话。 There used to be green trees and all kinds of flowers in our school yard all year round， . 3.用so.that.把句5和句6合成一句话。 The pollution it does great
12、harm to both us students and our teachers.,查看答案,which made our school look like a beautiful garden,is so serious that,with a small river passing by it,用适当的过渡词语，把以上词汇和句式，再加上联想内容，组成一篇100词左右的英语短文。,组句成篇,No.1 Middle School March 5,2018 Dear Editor， Im writing to ask you for help to draw attention to the
13、situation in our school.,参考范文,Our school lies at the foot of a mountain with a small river passing by it.There used to be green trees and all kinds of flowers in our school yard all year round，which made our school look like a beautiful garden.But great changes have taken place since a chemical work
14、s was built near our school two years ago.,查看答案,It produces poisonous gases and pours a large amount of waste water into the river.The pollution is so serious that it does great harm to both us students and our teachers. I hope the local government should take steps to protect our surroundings and protect them from being further polluted.,Yours faithfully， Li Hua,查看答案,