1、,Unit 23 Conflict,As selfishness and complaint cloud the mind , so love with its joy clears and sharpens the vision. Helen Keller 自私和抱怨使心灵阴暗，愉悦的爱则使视野开阔明朗。 海伦凯勒,单元核心素养：思维品质,How to Deal with Conflicts? Conflict is a natural part of the workplace.As a manager，you will be looked upon to deal with confli
2、ct as it arises.If you are unable or unwilling to，you may lose the confidence of your staff in dealing with difficult situations. Since conflict is inevitable(不可避免的)，what can you do to solve it when it happens? Conflict exists in small and large forms.In addition，conflict may occur between individua
3、ls or between groups of people.,话题导入,There are several ways to effectively deal with conflict.If the conflict is small，you may just want to ignore the conflict.This would be an ideal resolution method for conflict such as two coworkers are fighting over who has better office furniture.Since there is
4、 no real resolution，ignoring the conflict may be best.You must be careful though the conflict may seem minor but in reality it is not. Negotiation(协商) is a method by which you sit the two parties down to negotiate a friendly solution.This method is a popular one used by managers to solve conflicts b
5、etween two individuals (or by using representatives between two groups).,Steps to conflict resolution： 1.Be prepared.Walk into the situation to know the facts.If you are not aware of the situation，the participants are going to be less likely to listen. 2.Do not judge.The situation may seem unimporta
6、nt to you.However，a lot of unimportant conflicts add up to a major one.Listen to both sides equally. 3.Find the source of the conflict.The top surface conflict may not be the complete problem.Probe to find the true source. 4.Be decisive.Once you have made a decision，stick to it.Dont waffle(闲聊) in de
7、cision makingemployees prefer a decisive solution. 5.Remember to follow up.By keeping track of the situation，you can determine if your resolution really works or if more problems crop up.,阅读短文，判断正(T)误(F) 1.Since conflict is inevitable，ignoring conflict is the best way to deal with it. ( ) 2.In order
8、 to deal with conflicts better，youd better try to find the source of the conflicts.( ),查看答案,T,F,PART 1,读前清障,PART 2,课文理解,Warm-up & Lesson 1 Living in a CommunityPre-reading,PART 1,读前清障,匹配左边的单词和右边的汉语意思,查看答案,1.betray A.配方；食谱 2.friction B.出卖，背叛 3.recipe C.纪念碑 4.holy D.不和，冲突 5.memorial E.圣洁的,第一组,6.justic
9、e A.妥协，让步 promise B.偏见 8.immigration C.种族之间的 9.prejudice D.公平，正义 10.racial E.移民入境,第二组,查看答案,查看答案,11.furnished A.青春期的；青少年 12.bachelor B.使置身于危险中；暴露 13.expose C.离开，离去 14.adolescent D.配有家具的 15.departure E.未婚男子，单身汉,第三组,16.classify A.古董 17.laundry B.两星期 18.fortnight C.政治家 19.antique D.把分类 20.statesman E.要洗
10、的衣服；洗衣房,第四组,查看答案,PART 2,课文理解,1.Whats the main idea of the two passages? A.Two famous people living in the same community. B.Two stories about conflict happening in a community. C.How to deal with the conflict happening in a community. D.How to avoid making a large noise in a community.,Step 1 Fast-r
11、eading,查看答案,(1)Yang Ming has decided to move out of the apartment because his neighbours made complaints about loss of sleep.( ) (2)Though his music was noisy at sleeping time，people still appreciated his music skills.( ) (3)The neighbours thought Yang Ming set a good example to the young.( ) (4)Lot
12、s of cases that caused such conflicts as Yang Ming often happened in this area.( ) (5) Most of Yang Mings neighbours were driven mad by his music.( ),T,F,2.Tell whether the following statements are true(T) or false(F).,F,F,查看答案,T,Read the passage carefully and choose the best answer. 1.Which of the
13、following is NOT true about Yang Ming? A.He is a drummer for a rock band. B.He couldnt fall asleep because of the noise made by his neighbours. C.He is an alcoholic. D.He held parties every night.,Step 2 Careful-reading,查看答案,2.Why did a neighbour think Yang Ming was a bad influence on his son? A.Bec
14、ause he is a bachelor. B.Because he held parties every night. C.Because he made a lot of noise every night. D.Because he is an alcoholic.,查看答案,3.How did Yang Mings neighbours feel after his departure? A.They felt very sorry for their selfishness. B.They felt pleased. C.They felt sleepy. D.They felt
15、unbearable.,查看答案,4.What do we know about Mr McKay? A.He is both a keen gardener and a fish collector. B.He is not a peaceful man. C.He hit Smith because Smith watered his flowers on the balcony. D.He was set free on Sunday.,查看答案,5.Why didnt Mr McKay get to blow the candles out? A.Because he is too o
16、ld and has no teeth. B.Because there were too many candles. C.Because Smith emptied a tank and made the cake all wet. D.Because he was taken away by the police before he blew the candles out.,查看答案,After reading the passage，please fill in the following blanks. A Drummer hits the road Yang Ming，a drum
17、mer and bachelor，held parties every night,1._ has caused many complaints from his neighbours about loss of sleep.They said they were being driven mad 2. (expose) to such noise.Since they 3. (move) into the building，they have rarely got a full nights sleep.,Step 3 Post-reading,which,being exposed,mov
18、ed,查看答案,They even couldnt get 4. (relax) or read without plugging their ears.Finally，the local council took action.Yang Ming had to leave his furnished apartment.His departure has made his neighbours life return 5._ normal.,查看答案,relaxed,to,B Grandpa jailed after one shower too many Smith lives above
19、 the McKays.6. (luck)，the water he sent over his balcony every day dropped on the Mckays，or too often，on the McKays 7. (them).It was not so much the water falling onto their balcony but the way he cleaned his fish tanks that bothered them.They were sitting there happily 8. (read) their newspapers wh
20、en so much water would come from above so that they got wet all over.On Saturday evening，,查看答案,Unluckily,themselves,reading,Smith emptied one large tank over his balcony and both the McKays and the birthday cake were wet through.McKay was up there in a flash and hit Smith over the head 9. his walkin
21、g stick.As a result，McKay spent Saturday night in jail but he said it was definitely 10. (exciting) birthday ever.,查看答案,with,the most exciting,1.Yang Ming hates being called an alcoholic，but it is the fact that people have classified his music as “noise” that upsets him most. 句式分析 本句是一个并列复合句，由连词but连
22、接。前一分句是简单句；后一分句中的that people have classified his music as “noise” 为that引导的同位语从句，用于解释说明主语the fact的具体内容。 自主翻译 _ _,Step 4 Sentence-learning,杨明讨厌被人叫做酒鬼，但是事实上最令他伤心的是人们将他的音乐归类为“噪音”。,查看答案,2.McKays wife，Laurene told us that while McKay is usually a peaceful person，he had been driven to this act of violence
23、by getting wet just once too often. 句式分析 本句是一个主从复合句。that引导宾语从句；while引导让步状语从句，意为“虽然”。 自主翻译 _ _,麦凯的妻子劳伦娜告诉我们，尽管麦凯通常是一个很平和的人，但他是因为多次被淋湿才做出这样的暴力举动的。,查看答案,3.Smith lives above the McKays and it appears that not only is he a keen gardener，he is also a fish collector. 句式分析 这是一个由and连接的并列句。第二个并列分句又是一个主从复合句，在t
24、hat引导的主语从句中包含一个not only.(but) also.连接的并列句，且not only置于句首，其后的分句用部分倒装语序。 自主翻译 _ _,史密斯住在麦凯一家人的楼上，看起来他不仅是一个园艺爱好者，还是个鱼类收藏家。,查看答案,自主翻译 _ _,我们本来正坐在那里开开心心地看报纸，这时突然很多水从天而降，我们就好像穿着衣服洗澡一样全身都湿透了！,查看答案,4.Wed be sitting there happily reading our newspapers，when suddenly so much water would come from above that wed be as wet as if wed showered with our clothes on! 句式分析 本句中的be doing. when.为固定结构，意为“正在做某事，这时”；第一个分句中的reading our newspapers是现在分词短语作伴随状语；第二个分句中so.that.引导结果状语从句；as if引导方式状语从句。,